Support Desk

Help and Escalation

If something fails or feels unclear, use this page to route issues quickly. Include concrete context so we can diagnose without delay.

Support Paths
Path

Bug Reports

Include command, timestamp, guild context, expected behavior, and actual behavior.

Critical bugs prioritized immediately.
Path

Account and Access

Permission issues, account linkage, and appeal requests with user and guild identifiers.

Typical response within 48 hours.
Path

Mechanics Clarification

Questions about drop rules, print precedence, steal windows, and relationship transitions.

Typical response within 48 hours.
Path

Incident Escalation

Cross-server outages and severe operational failures. Include severity and scope.

Immediate escalation during active incidents.
Drop FAQ
How does /drop work?

Run /drop every 15 minutes to get three random cards from the pool. Claim one and the other two return immediately.

Are some prints rarer than others?

Yes. Print range determines stat ceilings, with #1 being the strongest potential range and #101-1000 baseline.

Can I claim the same print twice?

No. Each print is unique. Once claimed, it is permanently owned until traded or burned.

Is there pity?

No. Megami uses pure RNG across available prints. There is no pity counter or guaranteed pull mechanic.

Still blocked?

Move to direct channels and include logs or screenshots so we can help quickly.